CRM Assistant

Do you want to be part of the largest company in the FMCG sector in Albania? Do you want a career based on merit and an opportunity to learn constantly? Join our team!

The CRM (Customer Relation Management) Department at Agna Group is looking to hire a strategic thinker with strong business acumen and excellent quantitative and analytical skills, eager to learn and with ambition to grow professionally in the position of:  CRM Assistant

Main tasks:

• Contribute to team effort by accomplishing related results as needed.
• Provide support to company’s internal sales force and/or marketing teams as needed.
• Carry out administrative duties and coordinate office procedures.
• Handle customer information, provide business departments with report materials and data for various meeting.
• Keep track of customer needs and maintain close communication with customers through network.
• Assist to build and maintain customer loyalty, utilizing CRM software to analyze customer data and make recommendations on sales, marketing, and customer service initiatives.
• Assist in creating reports for colleagues in sales and marketing, to help them make more effective decisions.
• Assist in generating specific reports by creating data sets that are visually understandable to managers, clients or other stakeholders.

Requirements and qualifications:

• Bachelor/Master degree in Economics, Information Economics and Management or any other similar education.
• Excellent working knowledge of MS Excel, PowerPoint, Outlook and Word.
• High proficiency level of English (IELTS, TOEFL and TOEIC is preferable).
• Very good communication and coordination skills.
• Efficiency in a fast-paced environment with minimal day-to-day supervision.

Deadline: 01 June 2023

Send your CV at hr@agnagroup.com or apply at Apply Now